https://doi.org/10.4081/hls.2026.13052
The level of patient satisfaction with nurses' caring behavior and influencing factors
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Published: 4 May 2026
The implementation of nurses' caring attitudes and behaviors can improve patient satisfaction. This study analyzed patient satisfaction with nurses’ caring behavior and factors influencing it at the National Brain Centre Hospital. A quantitative, cross-sectional design with descriptive analysis was used. The inclusion criteria included inpatients at the National Brain Centre Hospital Mahar Mardjono who were willing to fill out the patient satisfaction questionnaire. Independent variables included demographic data, age, gender, employment status, insurance, length of stay, functional status, and caring-based nursing care. Patient satisfaction was the dependent variable. The modified Indonesian Caring-Based Stroke Patient Satisfaction Questionnaire (InCa_SPSQ), Barthel Index score, and patient medical records were used as instruments. Descriptive analysis, Paired t Test, and observational analysis were applied to analyze the data. 161 patients participated in the study, with 60.2% very satisfied with caring-based nursing care. No respondents were dissatisfied. Functional status at discharge was significantly associated with satisfaction (p=0.0001), whereas demographic factors showed no significant correlation. Most patients were very satisfied with caring-based nursing care, and functional status at discharge significantly impacted satisfaction.
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CRediT authorship contribution
MG Enny Mulyatsih, conceptualization, data curation, formal analysis, methodology, validation, writing-original draft, review and editing; Nursalam Nursalam, conceptualization, formal analysis, methodology, validation, review and editing; Sriyono Sriyono, formal analysis, resources, validation, writing-original draft, review and editing; Ruth Berlian, investigation, formal analysis, validation, writing-original draft; Juni Esni Siagian, investigation, resources, review and editing.
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