Analysis of human resources needs in the outpatient registration unit using the Analisis Beban Kerja Kesehatan (ABK Kes) method

Submitted: 2 October 2023
Accepted: 23 February 2024
Published: 21 March 2024
Abstract Views: 221
PDF: 104
Publisher's note
All claims expressed in this article are solely those of the authors and do not necessarily represent those of their affiliated organizations, or those of the publisher, the editors and the reviewers. Any product that may be evaluated in this article or claim that may be made by its manufacturer is not guaranteed or endorsed by the publisher.

Authors

Excessive workloads for medical record staff can lead to both physical and mental fatigue, while insufficient workloads may result in boredom. The outpatient registration unit at the hospital faces challenges in the registration process due to a high volume of patient registrations, leading to long queues. This study aimed to analyze the human resource needs of the medical record staff in the outpatient registration unit using the Analisis Beban Kerja Kesehatan (ABK Kes) method. The ABK Kes method involves calculating labor needs based on the workload associated with each type of task performed by staff at health service facilities, aligning with their primary duties and functions. The chosen method for this study was qualitative descriptive. Data collection was conducted through observation and interviews involving five subjects, all of whom were medical record staff in the outpatient unit. The results indicate that, based on the calculations, the human resource needs in the patient registration unit should include seven people, requiring an additional two staff members. The waiting time during registration significantly influences patients' perceptions of hospital service assessments. The addition of two staff members, in accordance with the calculated needs, is expected to enhance the productivity of the registration officers.

Dimensions

Altmetric

PlumX Metrics

Downloads

Download data is not yet available.

Citations

Kurniati A, Rosskam E, Efendi F. Hospital nurses’ perceptions of distributive justice under the national health insurance scheme in Indonesia. Collegian 2021;28:506-14. DOI: https://doi.org/10.1016/j.colegn.2021.01.003
Sanggamele C, Kolibu FK, Maramis FRR. Analisis Pengelolaan Rekam Medis Di Rumah Sakit Umum Pancaran Kasih Manado. KESMAS J Kesehat Masy Univ Sam Ratulangi 2018;7:1-11.
Prasetyo S, Yasin M, Apriantika I, et al. Overview of knowledge, attitude, and motivation level of dental practitioner in filling electronic medical records. Syst Rev Pharm 2020;11:954-9.
Trisna WV. Hubungan Motivasi Ekstrinsik Kinerja Petugas Kesehatan Terhadap Ketidak Lengkapan Pengisian Berkas Rekam Medis Rawat Jalan Di Rsud Petala Bumi Provinsi Riau Tahun 2018. Menara Ilmu 2019;13:175-83.
Dewi YS, Hargono R, Rusdi A. Factors Correlated to Job Stress Among ICU Nurses. J Ners 2019;14:23-7. DOI: https://doi.org/10.20473/jn.v14i1.12125
Paskarini I, Dwiyanti E, Syaiful DA, Syanindita D. Burnout among nurses: Examining psychosocial work environment causes. J Public Health Res 2023;12. DOI: https://doi.org/10.1177/22799036221147812
Purnawati Y, Martiana T, Hargono R, Rahman FS. The analysis of workload and safety communication against burnout syndrome in inpatient nurses. Indian J Forensic Med Toxicol 2020;14:2244-8.
Tuti Sulastri, Hilda, Arsyawina. Relationship between Nurse Motivation and Workload with Completeness of Nursing Care Documentation. Indones J Interdiscip Res Sci Technol 2023;1:137-50.
Yani RWE, Khoiri A, Bramantoro T. Patient’s Satisfaction In Utilizing Public Health Center Services During The Covid-19 Pandemic Based On Gender, Age, Education Level, And Occupation. Asia Pacific J Heal Manag 2022;17. DOI: https://doi.org/10.24083/apjhm.v17i3.1797
Dewi S, Machmud R, Lestari Y. Analisis waktu tunggu rawat jalan di rumah sakit umum daerah dr achmad darwis suliki tahun 2019. J Kesehat Andalas 2020;8:175-84. DOI: https://doi.org/10.25077/jka.v8i4.1137
Milaenia Fitri H, Hidayati M. Pengaruh Lama Waktu Tunggu Pendaftaran Terhadap Kepuasan Pasien di Puskesmas Waringinkurung. Cerdika J Ilm Indones 2021;1:1789-95. DOI: https://doi.org/10.36418/cerdika.v1i12.262
Laeliyah N, Subekti H. Waktu Tunggu Pelayanan Rawat Jalan dengan Kepuasan Pasien Terhadap Pelayanan di Rawat Jalan RSUD Kabupaten Indramayu. J Kesehat Vokasional 2017;1:102-12. DOI: https://doi.org/10.22146/jkesvo.27576
Septiani AS, Wigati PA, Fatmasari EY. Gambaran Sistem Antrian Pasien Dalam Optimasi Pelayanan Di Loket Pendaftaran Instalasi Rawat Jalan Rumah Sakit Umum Pusat Fatmawati. J Kesehat Masy 2017;5:1-14.
Rofi’i M, Jarihatunningsih S. Jangka Waktu Yang Diperlukan Pasien Untuk Pelayanan Di Bagian Rawat Jalan Pada Rumah Sakit Pemerintah Di Semarang. J Manaj Keperawatan 2014;2:109-15.
Fadila R. Analisis Kebutuhan Sumber Daya Manusia Rekam Medis di Unit Filing. J Rekam Medis dan Inf Kesehat 2019;2:48-52. DOI: https://doi.org/10.31983/jrmik.v2i1.4049
Noor HL, Qomariyah SN, Nugraheni SW. Analisis Kebutuhan Tenaga Kerja Bagian Pelaporan Rumah Sakit Menggunakan Metode Analisis Beban Kerja Kesehatan (ABK Kes). Infokes J Ilm Rekam Medis dan Inform Kesehat 2023;13:35-9. DOI: https://doi.org/10.47701/infokes.v13i1.2534
Nisaa A. Analisis Perencanaan SDM Kesehatan Berdasarakan Metode ABK Kes Unit Rekam Medis Rawat Jalan Di UPTD Puskesmas Jatiroto Wonogiri: Analisis Perencanaan Sdm Kesehatan Berdasarakan Metode ABK Kes Unit Rekam Medis Rawat Jalan Di UPTD Puskesmas Jatiroto Wonogir. Indones J Heal Inf Manag 2022;2.
Yuliani SD, Widajati N. Correlation subjective workload with productivity of spinning Workers in Pt. Delta Merlin Sandang Tekstil i Sragen. Malaysian J Med Heal Sci 2021;17:31-5.
Nursalam N, Fardiana A, Asmoro CP, et al. The correlation between the quality of nursing work life and job performance. Indian J Public Heal Res Dev 2018;9:330-5. DOI: https://doi.org/10.5958/0976-5506.2018.01364.5
Triyadin A, Yusuf M. Pengaruh beban kerja terhadap produktifitas kerja pegawai pada ulp rayon woha. In: Forum Ekonomi, 2021. p. 102-7.
Sugiyatmi TA, Hadi U, Chalidyanto D, et al. Does the implementation of national health insurance affect the workload of a doctor and have an impact on service quality? A systematic literature review. J Public Health Africa 2019;10:101-5. DOI: https://doi.org/10.4081/jphia.2019.1198
Hasibuan MSP. Manajemen sumber daya manusia. Jakarta, Indonesia: Bumi Aksara; 2008.
Cahyaningrum N, Noor HL, Dewati RAH. Tinjauan Beban Kerja Dan Kebutuhan Sumber Daya Manusia Unit Rekam Medis Berdasarkan Metode WISN di RSUI Banyu Bening Boyolali Tahun 2018. Infokes J Ilm Rekam Medis dan Inform Kesehat 2018;8:40-54.
Alfianto L, Zakiyah E. Analisa perkiraan jumlah SDM rekam medik di unit filing dengan metode WISN (Woarl Load Indicator Staff Need) di RSUD Kabupaten Wonogiri Tahun 2014 [Analysis of estimated amount of human resources in the medical record filing with WISN method Woarl Load I]. Indones J Med Sci 2015;2:69-73.
Utomo MT, Sampurna MTA, Melisa M, et al. Nurse workload, missed nursing care, and the contributing factors in the Neonatal Intensive Care Unit in a limited resource setting: A case from Indonesia. F1000Research 2022;11. DOI: https://doi.org/10.12688/f1000research.109105.1
Nazhifah N, Alia Yustika I, Hidayati M. Analisis Kebutuhan SDM Petugas Rekam Medis dengan Menggunakan Metode Analisis Beban Kerja Kesehatan (ABK-Kes). Cerdika J Ilm Indones 2021;1:1021-8. DOI: https://doi.org/10.36418/cerdika.v1i8.169
Faida EW, Supriyanto S, Haksama S, et al. A Cross Sectional Study On Physicians’ Perceived Usefulness And Ease Of Use Electronic Medical Records. J Pharm Negat Results 2022;13:6574-80.
Fadly F, Ulhaq D. Design of Application for Calculating Human Resources for Medical Record Technician with ABK-Kes using the Excel Macro. J Mantik 2022;5:2524–30.

How to Cite

Amalin, A. M., Susanti, A., Amalia, N., & Fauzan, D. R. (2024). Analysis of human resources needs in the outpatient registration unit using the Analisis Beban Kerja Kesehatan (ABK Kes) method . Healthcare in Low-Resource Settings, 12(3). https://doi.org/10.4081/hls.2024.11903