Multivariate regression analysis of prime variables affecting ophthalmic patients’ satisfaction in a resource limited economy


Submitted: 19 February 2013
Accepted: 14 July 2013
Published: 6 February 2014
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The aim of the present study was to appraise prime dependent variables of ophthalmic patients’ satisfaction in a Nigerian public eye care facility with a view to boosting service uptake. It was a cross sectional study conducted between March and May 2012 in our centre. Consecutive clinic patients (n=251) that met study’s criteria were recruited. The patients filled interviewer-administered structured questionnaires. A total of 251 patients were analyzed comprising 139 males (55.4%) and 112 females (44.6%). Male:female ratio=1:0.8. The ages of the patients studied ranged from 17 to 92 years with a mean of 37.2 years±15.57. Bivariate analysis, validated by multiple logistic regression, showed P values of 0.021, 0.008, 0.036, 0.008 and 0.004 for privacy, comfort during eye exam, fairness (non-partiality), thoroughness of examination and expectation, respectively. Satisfaction with overall quality of services was 80.1%. The services of any eye facility should be patient-driven to attain desired goals; therefore the identified areas of patients’ dissatisfaction should be addressed for effective service uptake.

Emmanuel Olu Megbelayin, Department of Ophthalmology, University of Uyo Teaching Hospital, Uyo
lecturer at University of Uyo and Consultant ophthalmologist at University of Uyo Teaching Hospital
Megbelayin, E. O., & Sackey, J. (2014). Multivariate regression analysis of prime variables affecting ophthalmic patients’ satisfaction in a resource limited economy. Healthcare in Low-Resource Settings, 2(1). https://doi.org/10.4081/hls.2014.1390

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