LERZA, R. Customer satisfaction: what can we save?. Emergency Care Journal, [S. l.], v. 7, n. 1, p. 3–4, 2011. DOI: 10.4081/ecj.2011.1.3. Disponível em: https://www.pagepressjournals.org/ecj/article/view/ecj.2011.1.3. Acesso em: 2 may. 2024.